The Office - 01454 866698

Please see this document for Filton Town Council’s current advice regarding Coronavirus
Coronavirus v1 (1)

FACE is a charity in Filton working as part of a task force of organisations from the Filton Working Together Group promoting good in Filton during the current Covid19 crisis.  Please visit their website for information on what they are doing in Filton.

Keep up to date with the NHS website to determine symptoms and what to do if you believe you have the virus.

The Government Website is the best place to go to keep up to date with all the latest advice and information.

South Gloucestershire Council have a range of services and information relating to Covid 19 please clink on link to visit their website.

Please email your own Covid-19 queries to our dedicated contact centre: For anyone who is not online, they can phone 01454 868009 but please advise that lines are busy and their patience will be appreciated.

Overview of the current situation

Confirmed cases in South Gloucestershire
As of 6 April, the official figures show 139 confirmed cases of Covid-19 coronavirus in South Gloucestershire. Clearly, given the current testing regime, the actual number is expected to be significantly higher than this. The national picture is total UK cases 51,608, total UK deaths 5,373 although this does not include deaths in the community or in care homes  
Stay at home, even when it is sunny
It is tempting with the warm weather to visit a popular walking route or to have a picnic, but please do not do this. You must follow the government guidance of only leaving the home for essential trips, and if you are exercising, stay close to home and try to visit quieter areas where you will be able to maintain a social distance from others. Keep safe, protect our NHS and save lives.
Dying matters campaign
We are working with our colleagues at the NHS to promote the dying matters campaign, which aims to support people to have tough but important conversations about death and loss. Find out more at 
Pharmacy opening hours over Easter
To find out which pharmacies are open near you, see
Had coronavirus symptoms?
Please help the NHS and complete this survey 
NHS Nightingale Bristol hospital
Work has begun to convert the Exhibition and Conference Centre on UWE Bristol’s Frenchay campus into a temporary hospital able to look after up to 1,000 patients if needed during the peak of coronavirus. The hospital is expected to be available to receive patients later this month. The measure follows the creation of similar temporary hospitals in London, Manchester and Birmingham.
Further information
Latest information from the government on coronavirus
NHS information on coronavirus
Q&A from Public Health England on coronavirus

The council’s response

Service updates – key changes below. For the latest on changes to council services, please see:

  • Waste – black bins are being collected as usual and the service will continue on Good Friday and Easter Monday, recycling and food collections will now be every two weeks and collected on the same day as your black bin. The garden waste service and large household waste items services have been suspended and the Sort It recycling centres are closed. These services will resume as soon as it is possible.
  • One Stop Shops – closed except for emergencies such as homelessness
  • Libraries – closed,  all loans have been extended free of charge until 1 July
  • Play areas – closed but our parks and open spaces currently remain open for daily exercise but not gatherings
  • Public toilets – closed
  • Public transport – many services now reduced and some suspended. For details see:
    • Concessionary fares – Diamond travelcard holders can now travel free at any time on bus journeys starting in South Gloucestershire, Bath & North East Somerset, Bristol, and North Somerset. The restrictions have been relaxed to help older and disabled people take advantage of the dedicated early opening hours at certain shops.
  • Registration service – the service is only open for those needing to register a death and this needs to be done via phone. You can call the service on 01454 863140 to book an appointment.
    • The requirement to register a birth within 42 days has been suspended. Parents wanting to apply for child benefit can still do so using their baby’s NHS number.

Weddings and civil partnerships are cancelled until further notice. You can contact us by email at for any advice you need, we are re-arranging postponed ceremonies wherever possible.

Education update

Schools – closed except for vulnerable children, children with education, health and care plans (EHCPs) and children of key workers but to be used only as a last resort. All those who have requested place have been accommodated so far, including those from early years settings such as nursery schools.
For Easter term break we are pleased to say all schools will have provision for key workers, and some will be open on the Bank Holidays, please contact your local school to find out what is available.
In addition, we will be providing places for the children of NHS staff on Saturday (11 April) and Easter Sunday (12 April), where South Gloucestershire schools will be contacting NHS workers to offer them a place.
Free school meals – We are also working with schools to support those children who are entitled to a free school meal, ensuring each of them continues to receive the benefit despite many being at home during the current period.
Schools admissions for Sept 2020 – Primary school admissions: On-time applicants will receive an offer of a place on 16 April 2020 either via the online portal or by email.

  • Secondary school admissions: Applications being dealt with as part of the second round continue to be processed. Details of second round offers will be sent to parents/carers via email during early May 2020.
  • Primary/secondary admission appeals: We are monitoring government guidance for managing admission appeals. It is likely that alternative arrangements will be made in order to hold admission appeal hearings. Details will be posted on our website at as soon as they are known.

GCSE and A level exams – Following the initial government announcement that both GCSE and A level exams were to be cancelled for summer 2020, it has now been confirmed that students who were due to sit A level, AS level or GCSE exams this summer will now receive a calculated grade. The calculated grade process will take account of a range of evidence including other assessments and mock results, with the approach standardised between schools and colleges.
Vocational qualifications – For those pupils undertaking technical or vocational qualifications, the priority is to ensure that student and adult learners can move on as planned to the next phase of their lives. The government is working with Ofqual and we expect an update shortly on this. If you have any specific enquiries, please contact your school or college.
Support for children and young people – Visit our education and support for children and young people page. If you have a safeguarding concern call us on 01454 866000. More information about safeguarding is available on the South Gloucestershire Children Partnership website. Our teams will be busy and we will need to prioritise help to the most vulnerable during this period
Latest update from Leader of the Council – we have published a video with Cllr Toby Savage providing an update on how the council is organising its people and resources to support the most vulnerable at this time. Watch video >
Support with paying council tax – we appreciate these are difficult times for many and therefore for those who are struggling financially we have Council Tax Support. This is a type of benefit that reduces the amount of council tax you need to pay. The discount you’re entitled to is worked out by looking at your income and your individual circumstances which are explained here 
Why can’t you reduce council tax for everyone? Our biggest expenditure is social care support, and this is continuing to rise, therefore we cannot afford to universally reduce council tax for everyone, however we are supporting those on the lowest incomes with a range of welfare support and advice which you will find under the ‘Financial support’ section here:
Universal credit – is a payment to help with your living costs. You may be able to get it if you’re on a low income or out of work. If you need to claim Universal Credit please contact the Department for Work and Pensions at
Thanking our #hiddenheroes – you may have seen our social media campaign which we have launched to thank some of our hidden heroes such as our road maintenance team keeping the roads safe for essential journeys, our community meals team who are supporting some of our most vulnerable residents and our ICT team who are helping many of us with the technology to work from home. Please join us in thanking them on Twitter @sgloscouncil and Facebook @sgloscouncil
Gipsy Patch Lane bridge replacement postponed – The next phase of the Gipsy Patch Lane bridge replacement work as part of the Cribbs Patchway metrobus extension (CPME) has had to be rescheduled. With over 150 workers required on site working in close proximity to each other, unfortunately it would be impossible to safely follow the current guidance on social distancing. Protecting the safety of workers and helping prevent the spread of coronavirus must take priority. See our news release here:
Parking enforcement – we’ve received a few queries around why our parking enforcement officers are still operating. While there is significantly less traffic on the roads as people abide by the restrictions and guidance from government about not making non-essential trips, our priority will be to keep roads open and safe and to protect parking space for healthcare workers, volunteers and people supporting those who are ill or self-isolating. We have reduced our resource in this area, however we are still issuing tickets to those who park dangerously, or obstruct traffic flow.
Homelessness – If you are worried about someone sleeping rough during this time of uncertainty. Please inform us at or on call 01454 865496.
If you are a landlord considering serving notice to a tenant, please contact our homelessness prevention team first. They can offer a range of support to landlords and to sustain tenancies. or call 01454 868005
Adult social care – Our adult social care team were grateful to receive an emergency supply of vital personal protective equipment (PPE) from Government yesterday. The urgently needed face masks, gloves, aprons and eye protection have been added to our own purchased stocks of PPE and donations from businesses and residents for use by our amazing staff working in care homes, and those providing social care and domiciliary care in the community.
Sirona single point of contact – now live, the Sirona care & health Single Point of Access – a non-emergency 24 hour telephone number for adult community health services across South Gloucestershire, Bristol and North Somerset – 0300 125 6789
Domestic violence and abuse – Tackling domestic abuse is an issue that we as a council take extremely seriously and are all too aware that vulnerable people may be affected due to the impact of the coronavirus response. If you have any concerns, please see But please remember, you or anyone else in immediate risk of harm, should contact the police urgently, call 999.
South Glos Community Aid hub – a reminder of our South Glos Community Hub, anyone in need of support can look here to see what is available near them:  And any voluntary groups wanting to offer support please register here:  
Thinking about fostering? We do not have enough foster carers to look after the children and young people in care across South Gloucestershire. Call 01454 866423 or email to find out how you can help today.
Looking for a career in caring? This highly rewarding area has seen more people looking to join lately and if you are interested, there are various opportunities for paid roles including temporary, permanent, full or part time across South Gloucestershire. You don’t have to have a CV – just click the Proud to Care website below for your area and follow the homepage link for full details: 
Contacting us – please see for key contact information for the council. If in doubt, either email our contact centre or phone us on 01454 868009.

Help us get the message out

With social-distancing, stay-at-home directives and the ever-changing situation, digital channels are our main means of communicating at present.
However, we know our digital communications do not reach all of our residents.
If you have family, friends or neighbours who might not be aware of our messages published online and via social media, please call them to let them know.
If you are part of a local support group and are making phone calls to particularly isolated people in your area, please take a moment to update them on any relevant changes to council services or support available.
In normal times, we would be using mailings, posters and face-to-face contact to reach residents who are not online but these channels are currently too slow to get information out before it becomes out of date.
We are eliciting the support of local newspapers and radio and hope to be able to reach more residents through regular printed editorial and broadcasts of useful council information.
Sharing information
Please help us to share information and advice to support communities:

And finally, please recognise that our council teams are extremely stretched at this time due to staff being ill or supporting family members and children at home. Please bear with us in these challenging times.

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